For item purchased on a fraudulent website
- Purchase receipt
- Copy of police report
- Screenshot of fraudulent website
- Proof of communication with seller, Atome or bank/payment card provider requesting for reimbursement
- Proof of partial reimbursement from seller, Atome or bank/payment card provider (if applicable)
For damaged or stolen item within 30 days of receipt
- Purchase receipt and date that you receive the item
- Photo of the damaged item (for damage claim)
- Copy of police report (for theft claim)
For purchased item which did not arrive, did not match the seller's description, or arrived damaged
- Purchase receipt
- Photo of item (if applicable)
- Proof of communication with seller, Atome or bank/payment card provider requesting for reimbursement
- Proof of partial reimbursement from seller, Atome or bank/payment card provider (if applicable)
For accidental death
- Completed death claim form
- Police investigation report / Coroner’s certificate
- Medical report
- NRIC / Driving license
- Toxicology report (In the event that there was no toxicology performed, please provide us confirmation from the relevant authority/jurisdiction stating so.)
- Autopsy report (In the event that there was no autopsy performed, please provide us confirmation from the relevant authority/jurisdiction stating so.)
For Permanent Disablement
- Completed personal accident claim form
- Detailed medical report
- Police report (if any)