Shopping Secure
- Who can apply for this policy?
- What does the policy cover?
- How long is the period of insurance?
- What happens if premium deduction is unsuccessful during the auto-renewal process?
- Can I purchase multiple policies?
- Are all purchased items/services covered by this policy?
- Am I only protected for my purchases made through Atome?
- What is considered an “online purchase”?
- How much are my items insured for under this policy?
- What are the major exclusions under this policy?
- How do I submit a claim?
- Can I make a claim if the seller, payment cards issuer/bank or Atome has reimbursed, replaced, refunded or provided me a recourse?
- What are the supporting documents required prior to claims submission?
- How long does it take to process a claim?
- When can I expect to receive the payout for my claim?
- How do I cancel the policy?
- What if I have more questions about this policy?