When this emerges, if may mean the following;
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The NRIC/FIN number or email address is already registered
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Information submitted is inconsistent (e.g. name entered different from identity card)
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Captured image is not clear enough
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Defaced/cracked identity card, hence, rejected
Solution:
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Re-apply with the correct information
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If the issue persists, please contact customer service at support@atome.sg