When this emerges, if may mean the following;
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Customer has spent beyond the allowed limit
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For debit cards, the spend limit is SG$1,000
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For credit cards, the spend limit is SG$3,000
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Spent beyond own credit card limit
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Spent beyond own spending limit set on card
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Overdue payments, hence unable to process payment
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The system has detected a payment risk (e.g. same credit/debit card detected on another user)
Solution:
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If there are outstanding amounts, clear all outstanding payments in order to unfreeze account
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Check if customer has any ongoing bills and advise customer to spend within credit limit allocated
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Check if customer is using an existing card on another existing account and if so, advise to use another credit/debit card
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Please allow a wait time of 30 minutes before retrying