Atome does not have access to the merchant's systems due to privacy and security reasons. You can usually find the merchant's contact details on their website. Please note that returns and refunds are subject to the individual merchant’s policies, which can typically be found on their website or by contacting them directly:
1. Delivery Delay
If your delivery has been delayed or you encounter any issues related to the delivery of your order, please contact the merchant directly. They will be able to provide assistance and resolve any delivery-related concerns.
2. Check Order Status or Cancel Your Order
To check the status of your order or to cancel it, you should reach out to the merchant where you made the purchase.
3. Request a Refund
In cases where you have received a wrong or defective product, please be aware that we are unable to process refund, return, or exchange requests. You will need to contact the merchant directly for assistance with these matters.