About Atome
- What is Atome?
- What is Atome's business model?
- Are there any requirement(s) for using Atome?
- How much do I have to spend to use Atome?
- How do I register with Atome?
- Where can I use Atome?
Pay-In-6
- What is Pay-in-6?
- How is this different from the usual Pay-In-3 offer?
- What is a one-time processing fee?
- How much is the one-time processing fee?
- How much will I pay?
- Is there any additional charge?
Managing Account
- Why am I receiving monthly fee statements?
- How do I change the email address for my account?
- How do I change the mobile number for my account?
- How do I change the name for my account?
- How do I change the shipping address?
- Why is my account being rejected/suspended? Why can't I make a purchase?
Managing Orders
- What kind of payment methods are accepted?
- What do I have to do after I have made a purchase?
- Can I make an early repayment?
- What happens when I make a late payment?
- May I defer my repayment?
- How do I refund my purchase?
Managing Payments
- What if I have questions about my overdue account?
- What should I do if I have trouble making repayments?
- How do I set-up my bank account as a payment method?
- How many cards can I add to my account?
- How do I add card(s)?
- How do I set another card as "primary" card?
Promotional Code and Voucher Usage
- Where can I find applicable vouchers?
- What are the terms and conditions for a voucher/promo code?
- Where can I add a promotional code for my order?
- What should I do if my vouchers are not selected at the checkout?
- Why are the vouchers not being reflected in the checkout page?
- Why are all of my vouchers gone?
Gift Cards
- Can I apply multiple Gift Cards in a single transaction?
- Can I apply Gift Card and an Atome voucher in a single transaction?
- Can I apply a voucher when purchasing a Gift Card?
- What are the payment plans available when purchasing a Gift Card?
- Can Gift Cards be cancelled or refunded?
- How do I redeem the Gift Cards?
Atome+ Loyalty Program
- What is Atome+?
- What can Atome+ points be used for?
- Who can join Atome+?
- How do I earn points in Atome+?
- When do my points expire?
- What happens to the points I earned when I refund my purchase?
Referral
- How does Atome refer-a-friend work?
- What constitutes a successful referral?
- My friend did not sign-up using my referral link, can I still get the reward?
- Is there a specific period for my friend to register and complete the purchase by?
- How many points will I receive for successfully referring a friend?
- What will my friend get for registering on Atome?
Bill Secure
- Who can apply for this policy?
- How long is the period of insurance?
- Can I purchase multiple policies in one transaction?
- In the event of a covered claim, how will my outstanding bill payments be paid to Atome?
- How do I submit a claim?
- How long does it take to process a claim?
Security Concerns
- Why does Atome collect my personal information?
- How is my personal information being protected?
- My phone has been stolen/lost, what should I do if someone is using my account to make a purchase?
- My card has been stolen/lost, what should I do if someone is using my card information to make a purchase using Atome?
- How is Atome adhering to the safeguarding requirements under the Payment Services Act?