About Atome
- What is Atome?
- What is Atome's business model?
- Are there any requirement(s) for using Atome?
- How much do I have to spend to use Atome?
- How do I register with Atome?
- Where can I use Atome?
Pay-In-6
- What is Pay-in-6?
- How is this different from the usual Pay-In-3 offer?
- What is a one-time processing fee?
- How much is the one-time processing fee?
- How much will I pay?
- Is there a minimum spend required to use Pay-in-6?
Pay-in-9 & Pay-in-12
- What is Pay-in-9 and Pay-in-12?
- How much is the Monthly Processing Fee?
- How does this compare to the standard Pay-in-3 and Pay-in-6 options?
- How much will I pay?
- Does the monthly processing fee apply to all brands?
- Is there a minimum spend required to use Pay-in-9 and Pay-in-12?
Managing Account
- How do I change the mobile number for my account?
- How do I change the email address for my account?
- How do I change the name for my account?
- Why am I receiving monthly fee statements?
- How do I manage my notifications on the Atome App?
- How do I change the shipping address?
Managing Orders
- What kind of payment methods are accepted?
- What do I have to do after I have made a purchase?
- Can I make an early repayment?
- What happens when I make a late payment?
- May I defer my repayment?
- What should I do if my delivery is delayed, I want to check my order status, or I need to cancel or request a refund?
Managing Payments
- What if I have questions about my overdue account?
- What should I do if I have trouble making repayments?
- What happens if I make an advance payment by mistake?
- What is PayNow?
- How do I use PayNow?
- How long does it take for my PayNow payment to go through?
Promotional Code and Voucher Usage
- Where can I find applicable vouchers?
- What are the terms and conditions for a voucher/promo code?
- Where can I add a promotional code for my order?
- What should I do if my vouchers are not selected at the checkout?
- Why are the vouchers not being reflected in the checkout page?
- Why are all of my vouchers gone?
Atome+ Loyalty Program
- What is Atome+?
- What can Atome+ points be used for?
- Who can join Atome+?
- How do I earn points in Atome+?
- When do my points expire?
- What happens to the points I earned when I refund my purchase?
Referral
- How does Atome refer-a-friend work?
- What constitutes a successful referral?
- My friend did not sign-up using my referral link, can I still get the reward?
- Is there a specific period for my friend to register and complete the purchase by?
- How many points will I receive for successfully referring a friend?
- What will my friend get for registering on Atome?
Shopping Secure
- Who can apply for this policy?
- What does the policy cover?
- How long is the period of insurance?
- What happens if premium deduction is unsuccessful during the auto-renewal process?
- Can I purchase multiple policies?
- Are all purchased items/services covered by this policy?
Security Concerns
- Why does Atome collect my personal information?
- How is my personal information being protected?
- My phone has been stolen/lost, what should I do if someone is using my account to make a purchase?
- My card has been stolen/lost, what should I do if someone is using my card information to make a purchase using Atome?
- How is Atome adhering to the safeguarding requirements under the Payment Services Act?